Customer Privacy Notice

Solidverse Logistics Limited
Customer Privacy Notice

Registered Name: Solidverse Logistics Limited

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms. This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain
Contact details
Telephone: +447727925993
Email: support@solidverselogistics.co.uk
What information we collect, use, and why, We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and
direct debits)
• Account information
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Information relating to compliments or complaints
We collect or use the following information for the operation of customer
accounts and guarantees:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and
direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Call recordings
We collect or use the following information to comply with legal
requirements:
• Any other personal information required to comply with legal obligations
We collect or use the following information for recruitment purposes:
• Contact details (eg name, address, telephone number or personal email
address)
• Date of birth
• Education history (eg qualifications)
• Right to work information
We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
• Racial or ethnic origin
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Call recordings
• Customer or client accounts and records
• Financial transaction information
Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.  Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of
your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete
your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to
ask us to limit how we can use your personal information. Read
more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we
transfer the personal information you gave us to another organisation, or to you. Read more about the right to data
portability.
• Your right to withdraw consent – When we use consent as our
lawful basis you have the right to withdraw your consent at any
time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We process personal information for the purpose of providing services and goods on the basis of our legitimate interests. This processing is necessary and appropriate to operate our courier services efficiently, accurately, and safely. The personal information processed may include names, contact details, delivery and collection addresses, delivery instructions, and proof-of-
delivery records. Processing this information is legitimate because customers reasonably expect their details to be used to arrange, complete, and manage deliveries that they have requested or authorised. The benefits of this processing include ensuring accurate and timely delivery of goods, effective communication with customers and recipients, reduced delivery errors, improved service reliability, and the ability to resolve service issues quickly.
These benefits support both customer satisfaction and the safe, efficient operation of our services. The impact on individuals is minimal, as we only collect and use information that is relevant, limited, and proportionate to the delivery service being provided.
Personal data is handled securely, access is restricted to
authorised staff and drivers, and information is not used for
unrelated purposes or shared unnecessarily. We have balanced our legitimate interests against the rights and freedoms of individuals and do not consider that our processing overrides those rights. Individuals’ information is treated fairly, transparently, and in line
with data protection principles.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We process personal information for the operation of customer accounts and the administration of guarantees on the basis of our legitimate interests. This processing is necessary and appropriate
to manage ongoing customer relationships, maintain accurate
service records, and ensure that services and any associated
guarantees are delivered fairly and reliably. The personal
information processed may include customer names, contact
details, billing information, delivery records, proof of delivery, and correspondence. This processing is legitimate because customers reasonably expect their information to be used to set up and manage their accounts, monitor service performance, and administer guarantees, refunds, or compensation where applicable.
The benefits of this processing include accurate account
management, continuity of service, efficient handling of billing and service records, prevention of fraud or misuse, and fair resolution of guarantee-related issues. These benefits support transparency, accountability, and trust between the business and its customers.
The impact on individuals is minimal, as we only collect and use personal information that is relevant, limited, and proportionate to account management and guarantee administration. Personal data
is handled securely, access is restricted to authorised personnel, and information is not used for unrelated purposes or shared unnecessarily. We have balanced our legitimate interests against individuals’ rights and freedoms and do not consider that our processing overrides those rights. Customers’ personal information is processed fairly, transparently, and in line with data protection principles.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent – we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests
are:
• We process personal information such as names, business contact details, email addresses, and telephone numbers in order to provide service updates and communicate relevant information about our courier services. This processing is legitimate and necessary to ensure customers are informed about delivery arrangements, service availability, operational changes, and improvements that may affect their business relationship with us.
For business-to-business marketing, we have a legitimate interest in promoting our services to existing and prospective business customers where the communications are relevant, proportionate, and related to their professional role. This allows us to maintain
business relationships, support service continuity, and grow our
operations in a reasonable and expected manner. The benefits of
this processing include improved customer communication,
reduced delivery disruptions, greater service efficiency, and
enabling customers to make informed decisions about services that may be relevant to their operational needs. The impact on individuals is limited, as we only use business contact information, do not collect excessive or sensitive data, and restrict communications to what is necessary and appropriate. We provide clear opt-out options for marketing communications and do not use personal information for unrelated purposes. We have
balanced our interests against the rights and expectations of
individuals and do not consider that our processing overrides their rights. Personal information is handled securely, used
transparently, and individuals may object to or opt out of
marketing communications at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment
purposes are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your informationbecause it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We process personal information for recruitment purposes on the basis of our legitimate interests. This processing is necessary and
appropriate to identify, assess, and select suitable candidates for
employment and to manage the recruitment process effectively.
The personal information collected may include names, contact details, CVs, work history, qualifications, references, interview
notes, and role-relevant assessments. Processing this information is legitimate because individuals applying for roles reasonably expect their information to be reviewed and used for recruitment-
related decisions. The benefits of this processing include enabling fair and informed hiring decisions, ensuring candidates are suitably qualified for their roles, supporting workplace safety and operational efficiency, and maintaining a competent and reliable workforce. These benefits support both business operations and the interests of customers and employees. The impact on individuals is limited, as only information relevant to the recruitment process is collected and assessed. Personal data is handled securely, access is restricted to authorised personnel, and information is not used for unrelated purposes. We retain recruitment data only for appropriate periods and respect
individuals’ rights, including the right to access or object to
processing where applicable. We have balanced our legitimate
interests against the rights and freedoms of applicants and do not consider that our processing overrides those rights. The processing is proportionate, transparent, and carried out in a manner that is fair to candidates.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We process personal information for dealing with queries, complaints, and claims on the basis of our legitimate interests. This processing is necessary to investigate issues raised, communicate with the relevant parties, resolve matters fairly and efficiently, and protect both our customers and our business. The personal information used may include names, contact details,
delivery information, correspondence, and proof of delivery. Customers reasonably expect their information to be used for these purposes when contacting us or raising a query, complaint, or claim. The benefits of this processing include effective customer support, accurate investigation of delivery issues, fair resolution of
disputes, and the prevention of fraud or misuse of services. These
benefits support service quality and trust while ensuring
accountability. The impact on individuals is minimal, as we only process information that is relevant and necessary for resolving the issue. Personal information is handled securely, access is restricted to authorised personnel, and it is not used for unrelated purposes. We have balanced our interests against individuals’ rights and do not consider that our processing overrides those rights.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
• Directly from you

• Insurance companies
• Publicly available sources
• Suppliers and service providers
• Third parties:
• 1. Clients booking deliveries on behalf of recipients 2. Businesses
providing recipient details for delivery 3. Contracted partners
How long we keep information
For more information on how long we store your personal information or the
criteria we use to determine this please contact us using the details provided above.

Who we share information with
Others we share personal information with
• Insurance companies
• Professional or legal advisors
• Organizations we are legally obliged to share personal information with
• Emergency services
• Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you are still unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated
14th of January 2026